Privacy Policy
How we collect, use and protect your information.
Last updated: October 12, 2026. Please review this policy with a legal advisor before launch.
This Privacy Policy explains how Hempcott (“we”, “us”) collects, uses and protects your personal information when you visit hempcott.com or buy from us.
Information we collect
- Order information: your name, email, phone, shipping and billing address when you place an order.
- Payment information: payments are handled by our payment providers. We do not store your full card details.
- Newsletter: your email address if you subscribe.
- Messages: anything you send us through the contact form or by email.
- Website data: basic technical data such as your browser, device and pages visited, collected through cookies.
How we use your information
- To process, ship and track your orders.
- To answer your questions and provide customer support.
- To send our newsletter, only if you subscribed. You can unsubscribe at any time.
- To keep our website secure and improve it.
- To meet legal and tax obligations.
Sharing your information
We share only what is needed with trusted partners who help us run the store, such as payment providers, shipping and courier companies, and our website host. We never sell your personal information.
Cookies
We use cookies to keep your cart working, remember your preferences and understand how our site is used. You can control cookies in your browser settings.
Your rights
You can ask us to access, correct or delete the personal information we hold about you, or to stop sending you marketing emails. Write to support@hempcott.com.
Data security and retention
We use reasonable measures to protect your information and keep it only as long as needed for the purposes above or as required by law.
Children
Our website is not intended for children under 13, and we do not knowingly collect their personal information.
Contact
Questions about this policy? Contact us at support@hempcott.com.